You can't hire a marketing team. You don't have to. One platform, one bill — we run the whole shop.

Yes. Website and product pages on your own domain, catalogue with variants and quantities, Stripe checkout with coupons, orders to invoices to labels, branded email and SMS from your domain, abandoned-cart and lifecycle flows, WhatsApp order updates, reviews, social and CRM — one platform, one subscription. That is the point of it.

Yes — that is who it is built for. A one-person shop can't hire a developer, a photographer, a marketer and a support desk, so we are all of them on one subscription. Core starts at £299 a month with the store, stock, checkout, cart recovery, reviews and branded email built for you at onboarding, and the package grows with the shop. The audit tells you honestly if you're better off waiting.

No. Move the whole store across, or keep the storefront you have and run CRM, email, flows, Ava, reviews and social from the platform. On Complete we connect the store and your courier by API so orders and tracking flow both ways. Most shops move in stages; the audit sets the order.

Every product and variant carries a quantity. Sales reduce it, sold-out products show as sold out rather than overselling, low-stock flags fire at the level you set, and a back-in-stock list builds automatically for anything unavailable. Stock counts and adjustments are done in one place.

Order confirmations, dispatch and delivery notes, and marketing campaigns all sent from your own domain in your design, with deliverability set up properly at onboarding. It replaces a separate email-marketing subscription; it is not a mailbox — your existing inbox stays as it is.

Ava answers from your own products, prices, delivery times and returns policy, looks up the order to send tracking, and hands anything unusual to you with the order attached. She never invents a discount or promises a refund. Every conversation is on the customer record and you can read them all.

A reminder inside the hour with the basket intact, a second nudge next morning, a third with the delivery or sizing answer that usually stops people. Then post-purchase care, a review request at delivery, a reorder reminder timed to when the product runs out, win-back at 90 days and VIP treatment after three orders — built for your products at onboarding.

Yes. Member areas, courses and gift cards sit alongside physical products and are sold through the same checkout, and affiliate commission is tracked against real orders.

Yes — all of it. Send us the product and we produce the images (cut-outs, lifestyle shots, gift-guide tiles), promotional and UGC-style video with Magic Studio, the ad creatives for Meta, TikTok and Google Shopping, and a weekly social calendar across eight channels with DMs and comments answered in one inbox. Ad spend, when you run it, is billed to your own ad accounts and never marked up; attribution shows which channel produced the order.

Your products, prices, photos and stock counts (a spreadsheet is fine), delivery rules and returns policy, your domain, your current tool logins so we can migrate and cancel, and a named person for the weekly numbers. Onboarding collects it in one session.

Onboarding is a paid, guaranteed build. Store, catalogue, checkout and the cart flow typically go live inside 14 days; email, Ava, social and the rest follow over the first month — timed for your next launch or gifting season. If we miss the date, we keep working at no extra charge.

Plans from £299 a month plus a one-time onboarding fee from £499, on a 3, 6 or 12-month term. We are not VAT registered, so there is no VAT to add. The audit lists every subscription the platform replaces so you can see the net cost before you decide. Ad spend is billed to your own accounts.