Do you replace our garage-management software?
No. Your job cards, MOT certificates and stock stay in the system you use. Automotor runs the front desk around it — reminders, booking, text-back, health-check authorisation, payment, reviews. On Complete we connect the two by API so job cards and next-due dates flow both ways.
Where do the MOT reminders come from?
From your own records: each completed MOT and service sets the next due date. If your records are patchy we start from your last twelve months of invoices and build the list at onboarding.
Can an AI receptionist take a garage call safely?
It takes the registration, quotes only the prices you set, books only ramp slots you've given it, and hands over to a person on request. It never diagnoses a fault over the phone — it books the car in for a look. Every call is transcribed.
How does health-check authorisation work?
The technician photographs the part and picks the job from your labour and parts list. The customer gets the photo, the price and a tap-to-approve on their phone. Approved work goes on the job card; declined work goes on a follow-up list with a 30-day reminder.
Do we keep our phone number?
Yes. Calls to your existing number are forwarded to Ava on the rules you set — all calls, overflow only, or out of hours only. Nothing is ported unless you want it to be.
What do you need from us?
Your MOT, service and tyre prices, ramps and hours, courtesy cars, labour rate and common jobs, accreditations, and a named person for the weekly numbers. Onboarding collects it in one session.
How quickly is it live?
Onboarding is a paid, guaranteed build. Reminders and text-back typically go live inside 14 days; the full system follows over the first month — timed for the next MOT peak if that's where you are.
What does it cost?
Core £299, Connected £599 or Complete £1,099 a month on a 12-month term, plus a one-off onboarding and build fee of £499–£1,499. Shorter 3 and 6-month terms are priced above. Calls and texts beyond your allowance are charged at the published rates. Ad spend, if any, is billed to your own accounts.
Is there a contract?
Yes — a 3, 6 or 12-month term, signed online, with a 14-day cooling-off period. Longer terms carry the lower monthly rate. Everything you agree is written into Schedule A before you sign.
Does it work for tyre centres, bodyshops and mobile mechanics?
Yes. The same front desk runs tyre bookings, bodyshop estimates with photos and mobile-mechanic diaries — the price list, reminder cycles and job types are yours.
