Do you replace our case-management system?
No. Clio, LEAP, Proclaim and the rest stay as your matter record. LegalFlow runs the front door, the chase and the client communication around them. On Complete we connect the two by API so instructions flow into your case management.
Can an AI receptionist take a legal enquiry safely?
It answers only from your approved knowledge base, gives no legal advice, captures the parties so you can run a conflict check before anyone speaks to the prospect, and transfers to a human on request. Every call is transcribed.
Does it handle conflict checks and AML ID checks?
It captures both parties on first contact and creates the conflict-check task for your team; the check itself stays with you. ID and proof-of-address requests go out automatically at instruction so your AML file is complete before work starts.
What do you need from us?
Your practice areas, fee earners and their qualifications, fixed fees, hours, legal aid position and complaints procedure, plus a named person for the weekly numbers. Onboarding collects it in one session.
How quickly is it live?
Onboarding is a paid, guaranteed build. Missed Enquiry Recovery typically goes live inside 14 days; the full system follows over the first month.
What does it cost?
Core £299, Connected £599 or Complete £1,099 a month on a 12-month term, plus a one-off onboarding and build fee of £499–£1,499. Shorter 3 and 6-month terms are priced above. Calls and texts beyond your allowance are charged at the published rates. Ad spend, if any, is billed to your own accounts. Multi-office firms are quoted.
Is there a contract?
Yes — a 3, 6 or 12-month term, signed online, with a 14-day cooling-off period. Longer terms carry the lower monthly rate. Everything you agree is written into Schedule A before you sign.
Who writes the client updates?
We draft every stage update and chase sequence in your firm’s voice during onboarding and you approve it. Nothing goes to a client that a fee earner has not seen.
Can our fee earners still call prospects?
Yes. The system creates the call task at the right moment and hands the phone to the fee earner. It replaces the chasing and the silence, not the conversation.
Do we keep our phone number?
Yes. Calls to your existing number are forwarded to Ava on the rules you set — all calls, overflow only, or out of hours only. Nothing is ported unless you want it to be.
Does it work for legal aid and mixed practices?
Yes. Ava answers legal aid and private enquiries by your rules — eligibility questions routed to the right person, fixed fees quoted only where you have set them.
