Do you replace our job-management software?
No. Tradify, Commusoft, ServiceM8, Xero and the rest stay where they are. TradePro runs the front of the business — calls, text-back, quotes, booking, doorstep payment, reminders, reviews. On Complete we connect the two by API.
Can an AI receptionist take a plumbing or heating call safely?
It asks the questions you would ask, quotes only the rates you set, books only slots you've given it, and hands over to you on request. If a caller mentions a smell of gas it gives the National Gas Emergency number and stops. Every call is transcribed.
I'm a one-van firm — is this too much?
Core is built for exactly that: text-back, Ava on overflow, photo quotes, a diary, doorstep payment and reminders. You add engineers to the diary when you add engineers to the firm.
Do we keep our phone number?
Yes. Calls to your existing number are forwarded to Ava on the rules you set — all calls, overflow only, or out of hours only. Nothing is ported unless you want it to be.
How does the photo quote work?
Your price list goes into the system once — call-out, hourly, fixed-price jobs. A customer sends photos and a description on WhatsApp; a priced quote goes back with a booking link. Anything outside the list comes to you before it goes out.
What do you need from us?
Your services and areas, rates, engineers and hours, what counts as an emergency, your certifications, and a named person for the weekly numbers. Onboarding collects it in one session — usually an evening.
How quickly is it live?
Onboarding is a paid, guaranteed build. Text-back and Ava on the line typically go live inside 14 days; the full system follows over the first month — timed for boiler season if that's where you are.
What does it cost?
Core £299, Connected £599 or Complete £1,099 a month on a 12-month term, plus a one-off onboarding and build fee of £499–£1,499. Shorter 3 and 6-month terms are priced above. Calls and texts beyond your allowance are charged at the published rates. Ad spend, if any, is billed to your own accounts.
Is there a contract?
Yes — a 3, 6 or 12-month term, signed online, with a 14-day cooling-off period. Longer terms carry the lower monthly rate. Everything you agree is written into Schedule A before you sign.
Does it work for electricians and other trades?
Yes. The same system runs EICRs, rewires and EV chargers as it runs boilers — the price list, certificates and reminder cycles are yours. Roofers, locksmiths and landscapers use the same front office with their own job types.
